RETURNS AND EXCHANGES
RETURNS AND EXCHANGES
At SILK we are passionate about customer service and we aim to please every customer with our products.
But if you do need to exchange an item you can do so at any point within 14 days of receipt of goods. Items must be in their original state and un used on receipt of the returned item with original labels still attached. SILK will not be liable for any returned goods if the product is water damaged, stained, corroded by makeup or perfume or damaged in any way - if the item is returned in an un saleable condition SILK has the right to refuse a refund
Please note for hygiene reasons earrings are non refundable
Due to the mother of pearl initial necklace being made to order, these are non - refundable
- Custom orders are also non - refundable
If you would like to exchange then please email email@example.com.
Unfortunately we are unable to offer freepost returns and it is the customers responsibility to pay for the return. When sending the parcel back, please make sure you obtain a proof of postage certificate. It usually takes between 5-10 working dates from receipt of your returned parcel to process your exchange.
What if my return is late?
Any returns that arrive after the 14 days are ineligible for return and will be reshipped to the customer upon receipt at our fulfilment centre. Please note, you will be liable for postage costs for us to return these item(s) to you.
Can I return a sale item(s)?
Final sale items are exchange only and cannot be refunded; this includes all discounted and promotional items.
We hope that you will never experience a damaged or faulty item as every piece is hand checked and lovingly packaged before being delivered to you. However if you feel there fault or you have received an incorrect order please contact us immediately via email at firstname.lastname@example.org so that SILK can personally assist you and resolve the problem as quickly as possible. SILK will reimburse you for the postage of your returned parcel if your product is faulty or been packed incorrectly.
Please get in touch at email@example.com if you wish to discuss returning or exchanging an item.