How it works...
Once you have placed your order, you will receive an email confirming your order. Your item/s will be packaged and dispatched with in 2 - 5 working days. Once dispatched you will receive a shipping confirmation email from SILK with a proof of postage receipt number (Signed for Service) or tracking number (Tracked 24).
I am offering shipping via ROYAL MAIL only. International shipping is available, but please take in to account any customs fees if shopping internationally.
- Royal Mail signed for service is not a trackable service so when the receipt number is sent to you, it is a proof of postage note. This service does not fully insure the jewellery, so please take this in to account before using this service. (using this service is at the customers own risk).
- Royal Mail Tracked 24 is a fully tracked service with a tracking number that will be sent to you once dispatched. This service is fully insured and the recommended service to use if spending with SILK.
LEAD TIME AND DISPATCH TIME
SILK is a small one woman business making hand-made pieces, therefore kindly asks you to allow 2 - 5 working days before your pieces are dispatched and start making their journey to you (unless otherwise specified). Your patience is very much appreciated! If you need something urgently feel free to email or DM on instagram, so that a solution can be found to get your jewellery to you as quickly as possible.
Please note - if you have ordered a mother of pearl initial necklace, please allow 5 working days for your item to be made to order, and then dispatched.
Thank you for your patience x